Refund & Return Policy

Effective Date: 1st February 2026

At StreamersToGo ("we", "us", "our"), we want you to be satisfied with your purchase. This Refund & Return Policy explains how refunds, returns, and exchanges are handled for products and subscriptions purchased through https://streamerstogo.com/.

1. Physical Products (Bakeware & Cookware)

a. Return Eligibility

We accept returns for bakeware and cookware items if:

• The return request is made within 30 days of delivery
• The item is unused, unworn, and in its original packaging
• The item is in resalable condition

Items that show signs of use, damage, or alteration may not be eligible for a refund.

b. Non-Returnable Items

The following items are non-returnable:

• Items marked as final sale
• Gift cards
• Products damaged due to misuse or improper care

c. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged or defective item

We will offer a replacement or full refund at no additional cost.

d. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping fees are non-refundable.

e. Refund Processing

Once we receive and inspect your return:

• Approved refunds will be issued to the original payment method
• Refunds are processed within 5–10 business days
• Your bank or payment provider may take additional time to post the refund

2. Cookbooks (Physical & Digital)

a. Physical Cookbooks

Physical cookbooks follow the same return policy as bakeware and cookware:

• Must be returned within 30 days
• Must be unused and in original condition

b. Digital Cookbooks

Due to the nature of digital content:

• All digital cookbook sales are final
• No refunds or exchanges are available once the download or access has been provided

3. Subscription Services

a. Subscription Billing

Subscription fees are billed on a recurring basis (monthly, annually, or as stated at checkout).

b. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation:

• You will retain access until the end of your current billing period
• No further charges will be made

c. Subscription Refunds

• Subscription fees are non-refundable, including partially used billing periods
• No refunds are issued for unused time after cancellation

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with your order details.

5. How to Request a Refund or Return

To initiate a return or refund, please contact us at:

Email: support@streamerstogo.com

Include:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos (if applicable)

6. International Orders

International customers are responsible for:

• Return shipping costs
• Customs duties, taxes, or fees

These charges are non-refundable.

7. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting to the Site.

8. Contact Us

If you have any questions about this policy, please contact us:

Email: support@streamerstogo.com

Address: 2055 ROSEMILL COURT YORK, PENNSYLVANIA 17403

Website: https://streamerstogo.com/